--- title: Complete the Details of an Incident description: Add the details of the incident, complete the third-party information, and fill in the repair budget and vehicle repair details. --- [Skip to content](https://help.rentlysoft.com/en/complete-the-details-of-an-incident#main-content) English Show submenu for translations ![rently .jpg\]](https://help.rentlysoft.com/hs-fs/hubfs/rently%20.jpg?height=40&name=rently%20.jpg) Open main navigation Close main navigation - English Show submenu for translations - Go to rentlysoft.com Go to rentlysoft.com All the solutions in one click! - There are no suggestions because the search field is empty. 1. [Rently Help Desk](https://help.rentlysoft.com/en?hsLang=en) 2. [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en) 3. [INCIDENT MANAGEMENT](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#incident-management) # Complete the Details of an Incident ## Add the details of the incident, complete the third-party information, and fill in the repair budget and vehicle repair details. Whether you create an incident from scratch, associate it with a booking (ongoing or completed), or during a car change, you'll need to complete the incident details. First, create the incident. Regardless of the method you choose, you will arrive at the incident editing page. ![](https://help.rentlysoft.com/hs-fs/hubfs/siniestros(45)-png.png?width=688&height=390&name=siniestros(45)-png.png)In the Incident Overview section, you will find three tabs: • Details • Third-Party Information • Files Select the **Details** tab to enter the **Incident Date, Type of Incident, Car,** and **Add Notes**. If repair costs can be recovered through insurance associated with the vehicle, check **Recovery Available.** ![](https://help.rentlysoft.com/hs-fs/hubfs/siniestros(47)-png.png?width=1270&height=720&name=siniestros(47)-png.png) To add third-party details, select the corresponding tab. Here, you can input: • Document Type and Number • First Name and Last Name • Driver’s License • Phone Number • Insurance Company • Complaint Number • Complaint Date • Insurance Policy ![](https://help.rentlysoft.com/hs-fs/hubfs/siniestros(48)-png.png?width=1270&height=720&name=siniestros(48)-png.png) In the **Files** tab, you can upload photos or documents to associate them with the incident. In the **Vehicle Repair** section, you can associate: • The Repair Budget • Insurance company details To add the **Repair Budget** select the corresponding tab. Click **Preloaded Items** and choose an item from the dropdown menu. The preloaded cost and price for that item will appear. ![](https://help.rentlysoft.com/hs-fs/hubfs/siniestros(48)-png-1.png?width=1270&height=720&name=siniestros(48)-png-1.png) If the budget changes, you can edit the field directly. The changes will apply only to this incident. If an item is not preloaded, you can add it here. In the Preloaded Items field, type the item's name and click +. Then, add the cost and price. Add all necessary items to your budget. The maximum amount chargeable to the customer corresponds to the deductible for the type of incident. If costs are partially covered by the deductible, only that portion can be charged to the customer. To add insurance information, go to the corresponding tab and fill in: • Complaint Number and Date • Inspection Location • Covered Amount • Status (Initiated, In Progress, or Completed) • Last Contact ![](https://help.rentlysoft.com/hs-fs/hubfs/siniestros(50)-png-2.png?width=1270&height=720&name=siniestros(50)-png-2.png) Finally, press the Save button. ![](https://help.rentlysoft.com/hs-fs/hubfs/siniestros(50)-png-3.png?width=1270&height=720&name=siniestros(50)-png-3.png) When this form is saved, the Incident Tracking screen will open, where you can: View and edit details, assign a responsible user, create invoices, add payments, and change the status - [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#main-content) - [SYSTEM CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#system-configuration) - [USERS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#users) - [ROLES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#roles) - [GENERAL CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#general-configuration) - [BRANCH OFFICES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#branch-offices) - [CARS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#cars) - [BOOKINGS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#bookings) - [CASH REGISTER](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#cash-register) - [ADDITIONALS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#additionals) - [RATES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#rates) - [TEMPLATES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#templates) - [CUSTOMERS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#customers) - [MAINTENANCE SERVICES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#maintenance-services) - [REPORTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#reports) - [TAXES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#taxes) - [FINES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#fines) - [USE OF THE SOFTWARE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#use-of-the-software) - [PAYMENTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#payments) - [OVERSOLD](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#oversold) - [AUTOMATIC NOTIFICATIONS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#automatic-notifications) - [INCIDENT MANAGEMENT](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#incident-management) - [SECURITY](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#security) - [AXLE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#axle) - [Agency Settlement](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#agency-settlement) - [BuilderDuck](https://help.rentlysoft.com/en/builderduck?hsLang=en#main-content) - [First steps](https://help.rentlysoft.com/en/builderduck?hsLang=en#first-steps) - [Set up your company branding](https://help.rentlysoft.com/en/builderduck?hsLang=en#set-up-your-company-branding) - [Customize your page](https://help.rentlysoft.com/en/builderduck?hsLang=en#customize-your-page) - [SEO](https://help.rentlysoft.com/en/builderduck?hsLang=en#seo) - [Booking and Checkout Pages Configuration](https://help.rentlysoft.com/en/builderduck?hsLang=en#booking-and-checkout-pages-configuration) - [Blog](https://help.rentlysoft.com/en/builderduck?hsLang=en#blog) - [Advanced settings](https://help.rentlysoft.com/en/builderduck?hsLang=en#advanced-settings) - [File Manager](https://help.rentlysoft.com/en/builderduck?hsLang=en#file-manager) - [App In & Out](https://help.rentlysoft.com/en/app-in-out?hsLang=en#main-content) - [Configuration](https://help.rentlysoft.com/en/app-in-out?hsLang=en#configuration) - [Integrations - Brokers](https://help.rentlysoft.com/en/integrations-brokers?hsLang=en) - [Web Site](https://help.rentlysoft.com/en/web-site?hsLang=en#main-content) - [PAYMENT SYSTEMS](https://help.rentlysoft.com/en/web-site?hsLang=en#payment-systems) - [promocion](https://help.rentlysoft.com/en/web-site?hsLang=en#promocion) - [Genius](https://help.rentlysoft.com/en/genius?hsLang=en) [![Rently](https://help.rentlysoft.com/hubfs/rently%20logo.svg "Rently")](http://www.rentlysoft.com) Help desk rentlysoft.com Copyright © 2026, Rently Software LLC