--- title: Create a Customer Return Protocol description: With RentlySoft, you can create a vehicle return protocol for customers to complete using their mobile phones and customize it according to the needs of each branch. --- [Skip to content](https://help.rentlysoft.com/en/create-a-customer-return-protocol#main-content) - [English](https://help.rentlysoft.com/en/create-a-customer-return-protocol) - [Español](https://help.rentlysoft.com/crear-un-protocolo-de-devolución-de-cliente) - [Português - Brasil](https://help.rentlysoft.com/pt-br/criar-um-protocolo-de-devolução-do-cliente) English Show submenu for translations ![rently .jpg\]](https://help.rentlysoft.com/hs-fs/hubfs/rently%20.jpg?height=40&name=rently%20.jpg) Open main navigation Close main navigation - - [English](https://help.rentlysoft.com/en/create-a-customer-return-protocol) - [Español](https://help.rentlysoft.com/crear-un-protocolo-de-devolución-de-cliente) - [Português - Brasil](https://help.rentlysoft.com/pt-br/criar-um-protocolo-de-devolução-do-cliente) English Show submenu for translations - Go to rentlysoft.com Go to rentlysoft.com All the solutions in one click! - There are no suggestions because the search field is empty. 1. [Rently Help Desk](https://help.rentlysoft.com/en?hsLang=en) 2. [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en) 3. [GENERAL CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#general-configuration) # Create a Customer Return Protocol ## With RentlySoft, you can create a vehicle return protocol for customers to complete using their mobile phones and customize it according to the needs of each branch. To configure a customer return protocol, go to **General Settings** and select **In & Out Settings**. Then access **Customer Return Protocol Settings**. ![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-00-58-8606-PM.png?width=670&height=307&name=image-png-May-19-2026-06-00-58-8606-PM.png) Go to **Templates** and select **Vehicle Return (Customer)**. ![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-04-42-4171-PM.png?width=670&height=307&name=image-png-May-19-2026-06-04-42-4171-PM.png) You will find a series of pre-configured steps. You can change the order of the steps by simply dragging and dropping them into the desired position. To delete a step, select it and click the delete icon. ![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-05-53-5874-PM.png?width=670&height=307&name=image-png-May-19-2026-06-05-53-5874-PM.png) To add a new step, click **+ Add Step**. ![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-12-25-3902-PM.png?width=670&height=307&name=image-png-May-19-2026-06-12-25-3902-PM.png) There, you can select different types of steps, including: - An instruction - An option input - Text - A boolean (yes/no) - Photo - Signature - Photo review - Incident - Mileage - Fuel - Extras After adding the step, you can edit its title and description in the corresponding fields. ![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-13-27-4663-PM.png?width=670&height=307&name=image-png-May-19-2026-06-13-27-4663-PM.png) To translate it automatically, click the translation icon. ![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-13-43-7338-PM.png?width=670&height=307&name=image-png-May-19-2026-06-13-43-7338-PM.png) Finally, you can choose which **branch this return protocol** will apply to. At the top of the screen, open the dropdown menu and select the branch. **![](https://help.rentlysoft.com/hs-fs/hubfs/image-png-May-19-2026-06-14-41-5914-PM.png?width=670&height=306&name=image-png-May-19-2026-06-14-41-5914-PM.png)** If you select **Default**, the protocol will apply to all branches. 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