1. Booking quote
When you manually create a quote
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302065ced087fd5742ca2ba83191578252f04a032-e07d-4ffc-bcdc-c297adfb487c.png)
When somebody requests a quote from the web
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc1124943020725055bbb44bd3ffd03b8a842645895cca26c-de3b-4571-a784-1739f0945159.png)
2. Booking quote upon request
For this you need to have "Under request" set
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302113f8db599e842f7e405725344b8ae6b6832d7-6fa7-4a82-9b67-667744b47164.png)
or
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302144a77f72edb77e0066122b66ceea4f0585507-a891-4d9e-b3be-645c71947e07.png)
And the customer get this buttom
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302138b854c6c9b61e941e8d3bad0db9d3740531d-9750-46af-92a1-959dd64cfdbd.png)
If somebody uses the "under request" button (name can be changed) they are going to receive this mail and a quote is going to be created in the systrem
3. New booking
When somebody creates a booking from the web or when you create one manually.
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302124a41ed69b3b2da23c2624d74c04b9f24415c-0627-4075-868c-a57fce92bcc5.png)
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc11249430215bc309238b733b68edf3612bbd9321069f821-b2be-4a65-84ee-bd2881f7cd19.png)
Also, when you change a "Quote" to "reserved"
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc1124943021607aab353d51b1e59e28e5d660da7707abc91-cd8f-44da-a0f9-6943e67435c3.png)
4. Reservation delivery - ZAP COMPLETE
(Pick up) When you register de pick up in rently. (this is the mail commonly used for sending the delivery protocol)
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc11249430219d88fa1dc6dcd818f0c25cd688424f2ac07db-30e4-4eaf-83e7-ac1c2fd852ec.png)
The app can also register the pick up (take it to the next stage).
5. Booking confirmation
When a booking is confirmed. A booking is confirmed when;
- there is money registered with a payment (may be partial). May be an online payment
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302171b53c14e233b88b3e6c3bc31a4aaa1577ec6-b949-4236-86ff-6785cab36929.png)
-There is a Security deposit registered
-or you confirm it manually
6. Booking Return - ZAP COMPLETE
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc11249430218bddc8d37030beb8ffddf1a08c8b9d3afc205-8c5d-4881-a4de-755ebbfb4654.png)
When you register the drop off.
the app can also register the drop-off.
7. Booking Cancellation - - ZAP COMPLETE
![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comiofytz9fc112494302207c8ead906ddda8ffd4c02865e35e286c4c8f-ae7b-42b2-96a4-867bf5fb750d.png)
When you or the customer (if you have that option on the web) cancel the booking.
8. New Booking External admin
This is a mail ment for you, the users. It warns you when somebody creates a booking on the web (through an external system)