--- title: How to change the delivery box in a particular email | Rently Help Center description: "Step by Step of the process to change the mails and passwords in the templates mails. Clarification: if you have an active template but did not manually modify its mail, by default it will be sent fro" --- [Skip to content](https://help.rentlysoft.com/en/how-to-change-the-delivery-box-in-a-particular-email-rently-help-center#main-content) English Show submenu for translations ![rently .jpg\]](https://help.rentlysoft.com/hs-fs/hubfs/rently%20.jpg?height=40&name=rently%20.jpg) Open main navigation Close main navigation - English Show submenu for translations - Go to rentlysoft.com Go to rentlysoft.com All the solutions in one click! - There are no suggestions because the search field is empty. 1. [Rently Help Desk](https://help.rentlysoft.com/en?hsLang=en) 2. [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en) 3. [USE OF THE SOFTWARE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#use-of-the-software) # How to change the delivery box in a particular email | Rently Help Center Step by Step of the process to change the mails and passwords in the templates mails. Clarification: if you have an active template but did not manually modify its mail, by default it will be sent from the email of the general configuration. ​ Have in mind that at the time being, almost every mail are inactive, and if you want to run some tests you should set them as active. ​ 1\. Select the "Notifications by Mail" (envelope) at the left vertical menu ​ [![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio3300650511c49288fd5fb977e7b5530cdScreen+Shot+2021-04-28+at+09.59.43.png)](https://downloads.intercomcdn.com/i/o/330065051/1c49288fd5fb977e7b5530cd/Screen+Shot+2021-04-28+at+09.59.43.png?expires=1737054900&signature=0b8dfd9748dcc15808967bffc68a3f4ca8e91a96520eea1aaf310b82b174ca3f&req=dyMnFs97nYReFb4f3HP0gGdpBVdvxRHAIMcVMyPW7WCDse%2FMIZt0wJhBc03u%0AxYGwvZlY%2BarLrX59fw%3D%3D%0A) 2\. Select the "Templates" option from the list. ​ [![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio3300651701473d34ac4d735a2672697ffScreen+Shot+2021-04-28+at+10.00.11.png)](https://downloads.intercomcdn.com/i/o/330065170/1473d34ac4d735a2672697ff/Screen+Shot+2021-04-28+at+10.00.11.png?expires=1737054900&signature=28e9e19e14686395d25ac74c14e202797a66768fd090c8a53cd2108cae08ffd0&req=dyMnFs97nIZfFb4f3HP0gJwf1bAYHZpUQLrSqIZV74ytbp6HhMcDepWGlrkf%0Ac6yPMf8cUwZuhoJVow%3D%3D%0A) 3\. Click on the pencil of the template you need to modify. ​ [![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio330065331895db693a7583c271601a1bbScreen+Shot+2021-04-28+at+10.00.36.png)](https://downloads.intercomcdn.com/i/o/330065331/895db693a7583c271601a1bb/Screen+Shot+2021-04-28+at+10.00.36.png?expires=1737054900&signature=5167a9c0e5129bbd5fa0cb46b32de03793646ab8d8ae1ed4b39e9b60f7455efb&req=dyMnFs97noJeFb4f3HP0gCvhvrDvSsobpLabLKeDdrXwot%2FQlN71Ajx2itLE%0AfRZ%2FMNonv%2Ba7q1gdQA%3D%3D%0A) 4\. Complete the mail you will be using to send on that specific template. Remember to always save changes. [![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio3300668847d8cab8699d9bf0a0301b2dcScreen+Shot+2021-04-28+at+10.03.46.png)](https://downloads.intercomcdn.com/i/o/330066884/7d8cab8699d9bf0a0301b2dc/Screen+Shot+2021-04-28+at+10.03.46.png?expires=1737054900&signature=5305d8e80d0daf8b7ca150ac0e60799dee4e8b30c2e85a8790362e58ade7053a&req=dyMnFs94lYlbFb4f3HP0gMduEjO%2FqxMEKmkYrrxue5vp%2BXeeSB5KAhpEG84l%0AIdM7JdN1%2BDsaIfq4aw%3D%3D%0A) The "Respond to" would be for the cases in which you want the mail to reach a client from a mail but want the client to respond from another mail. ​ In case you do not have permission to proceed with this transaction, inform your administrator so he can enable you the "**Can edit mail notifications "** permission**.** - [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#main-content) - [SYSTEM CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#system-configuration) - [USERS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#users) - [ROLES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#roles) - [GENERAL CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#general-configuration) - [BRANCH OFFICES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#branch-offices) - [CARS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#cars) - [BOOKINGS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#bookings) - [CASH REGISTER](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#cash-register) - [ADDITIONALS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#additionals) - [RATES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#rates) - [TEMPLATES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#templates) - [CUSTOMERS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#customers) - [MAINTENANCE SERVICES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#maintenance-services) - [REPORTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#reports) - [TAXES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#taxes) - [FINES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#fines) - [USE OF THE SOFTWARE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#use-of-the-software) - [PAYMENTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#payments) - [OVERSOLD](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#oversold) - [AUTOMATIC NOTIFICATIONS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#automatic-notifications) - [INCIDENT MANAGEMENT](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#incident-management) - [SECURITY](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#security) - [AXLE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#axle) - [Agency Settlement](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#agency-settlement) - [BuilderDuck](https://help.rentlysoft.com/en/builderduck?hsLang=en#main-content) - [First steps](https://help.rentlysoft.com/en/builderduck?hsLang=en#first-steps) - [Set up your company branding](https://help.rentlysoft.com/en/builderduck?hsLang=en#set-up-your-company-branding) - [Customize your page](https://help.rentlysoft.com/en/builderduck?hsLang=en#customize-your-page) - [SEO](https://help.rentlysoft.com/en/builderduck?hsLang=en#seo) - [Booking and Checkout Pages Configuration](https://help.rentlysoft.com/en/builderduck?hsLang=en#booking-and-checkout-pages-configuration) - [Blog](https://help.rentlysoft.com/en/builderduck?hsLang=en#blog) - [Advanced settings](https://help.rentlysoft.com/en/builderduck?hsLang=en#advanced-settings) - [File Manager](https://help.rentlysoft.com/en/builderduck?hsLang=en#file-manager) - [App In & Out](https://help.rentlysoft.com/en/app-in-out?hsLang=en#main-content) - [Configuration](https://help.rentlysoft.com/en/app-in-out?hsLang=en#configuration) - [Integrations - Brokers](https://help.rentlysoft.com/en/integrations-brokers?hsLang=en) - [Web Site](https://help.rentlysoft.com/en/web-site?hsLang=en#main-content) - [PAYMENT SYSTEMS](https://help.rentlysoft.com/en/web-site?hsLang=en#payment-systems) - [promocion](https://help.rentlysoft.com/en/web-site?hsLang=en#promocion) - [Genius](https://help.rentlysoft.com/en/genius?hsLang=en) [![Rently](https://help.rentlysoft.com/hubfs/rently%20logo.svg "Rently")](http://www.rentlysoft.com) Help desk rentlysoft.com Copyright © 2026, Rently Software LLC