--- title: If unable to add payments, check permissions | Rently Help Center description: The article "How to assign permissions to roles" might be useful ​https://app.intercom.com/a/apps/fytz9fc1/articles/articles/5188347/show ​ If you are not able to add a payment it may be due to the pe --- [Skip to content](https://help.rentlysoft.com/en/if-unable-to-add-payments-check-permissions-rently-help-center#main-content) - [English](https://help.rentlysoft.com/en/if-unable-to-add-payments-check-permissions-rently-help-center) - [Español](https://help.rentlysoft.com/cómo-realizar-pagos-rently-centro-de-ayuda) - [Português - Brasil](https://help.rentlysoft.com/pt-br/cómo-realizar-pagos-rently-centro-de-ayuda) English Show submenu for translations ![rently .jpg\]](https://help.rentlysoft.com/hs-fs/hubfs/rently%20.jpg?height=40&name=rently%20.jpg) Open main navigation Close main navigation - - [English](https://help.rentlysoft.com/en/if-unable-to-add-payments-check-permissions-rently-help-center) - [Español](https://help.rentlysoft.com/cómo-realizar-pagos-rently-centro-de-ayuda) - [Português - Brasil](https://help.rentlysoft.com/pt-br/cómo-realizar-pagos-rently-centro-de-ayuda) English Show submenu for translations - Go to rentlysoft.com Go to rentlysoft.com All the solutions in one click! - There are no suggestions because the search field is empty. 1. [Rently Help Desk](https://help.rentlysoft.com/en?hsLang=en) 2. [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en) 3. [PAYMENTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#payments) # If unable to add payments, check permissions | Rently Help Center The article "How to assign permissions to roles" might be useful ​[https://app.intercom.com/a/apps/fytz9fc1/articles/articles/5188347/show](https://app.intercom.com/a/apps/fytz9fc1/articles/articles/5188347/show) ​ If you are not able to add a payment it may be due to the permissions you have. If you do not have the permission "Can view cash accounts" you won't be able to add a payment. ​ So, go to ROLES \> CASH REGISTER and tick on the box that allows the permission "Can view cash accounts" and select either Global or Branch Office. ​ [![](https://help.rentlysoft.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio3355925655f4a6172faf3c1433f7d4e66Screen+Shot+2021-05-11+at+11.20.53.png)](https://downloads.intercomcdn.com/i/o/335592565/5f4a6172faf3c1433f7d4e66/Screen+Shot+2021-05-11+at+11.20.53.png?expires=1737054900&signature=53c0292e8d0d8c76751d3e6ad26d0fd9dab8a4b8d339d58ca929f481ecae7912&req=dyMiE8B8mIdaFb4f3HP0gBs1dxuhxv08EhNeIrqVsypDJ%2FuAaNlDZ%2F6aWlOO%0AOl6NST1%2Ba6rr5WdcEQ%3D%3D%0A) In case you do not have permission to proceed with this transaction, inform your administrator so he can enable you the "**Can view cash accounts"** permission**.** - [RentlySoft](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#main-content) - [SYSTEM CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#system-configuration) - [USERS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#users) - [ROLES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#roles) - [GENERAL CONFIGURATION](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#general-configuration) - [BRANCH OFFICES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#branch-offices) - [CARS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#cars) - [BOOKINGS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#bookings) - [CASH REGISTER](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#cash-register) - [ADDITIONALS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#additionals) - [RATES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#rates) - [TEMPLATES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#templates) - [CUSTOMERS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#customers) - [MAINTENANCE SERVICES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#maintenance-services) - [REPORTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#reports) - [TAXES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#taxes) - [FINES](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#fines) - [USE OF THE SOFTWARE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#use-of-the-software) - [PAYMENTS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#payments) - [OVERSOLD](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#oversold) - [AUTOMATIC NOTIFICATIONS](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#automatic-notifications) - [INCIDENT MANAGEMENT](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#incident-management) - [SECURITY](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#security) - [AXLE](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#axle) - [Agency Settlement](https://help.rentlysoft.com/en/rentlysoft?hsLang=en#agency-settlement) - [BuilderDuck](https://help.rentlysoft.com/en/builderduck?hsLang=en#main-content) - [First steps](https://help.rentlysoft.com/en/builderduck?hsLang=en#first-steps) - [Set up your company branding](https://help.rentlysoft.com/en/builderduck?hsLang=en#set-up-your-company-branding) - [Customize your page](https://help.rentlysoft.com/en/builderduck?hsLang=en#customize-your-page) - [SEO](https://help.rentlysoft.com/en/builderduck?hsLang=en#seo) - [Booking and Checkout Pages Configuration](https://help.rentlysoft.com/en/builderduck?hsLang=en#booking-and-checkout-pages-configuration) - [Blog](https://help.rentlysoft.com/en/builderduck?hsLang=en#blog) - [Advanced settings](https://help.rentlysoft.com/en/builderduck?hsLang=en#advanced-settings) - [File Manager](https://help.rentlysoft.com/en/builderduck?hsLang=en#file-manager) - [App In & Out](https://help.rentlysoft.com/en/app-in-out?hsLang=en#main-content) - [Configuration](https://help.rentlysoft.com/en/app-in-out?hsLang=en#configuration) - [Integrations - Brokers](https://help.rentlysoft.com/en/integrations-brokers?hsLang=en) - [Web Site](https://help.rentlysoft.com/en/web-site?hsLang=en#main-content) - [PAYMENT SYSTEMS](https://help.rentlysoft.com/en/web-site?hsLang=en#payment-systems) - [promocion](https://help.rentlysoft.com/en/web-site?hsLang=en#promocion) - [Genius](https://help.rentlysoft.com/en/genius?hsLang=en) [![Rently](https://help.rentlysoft.com/hubfs/rently%20logo.svg "Rently")](http://www.rentlysoft.com) Help desk rentlysoft.com Copyright © 2026, Rently Software LLC