--- title: Como cancelar reservas no site | Central de Ajuda da Rently description: Como cancelar reservas no site --- [Pular para o conteúdo](https://help.rentlysoft.com/pt-br/cómo-cancelar-reservas-en-la-web-rently-centro-de-ayuda#main-content) - [Português - Brasil](https://help.rentlysoft.com/pt-br/c%C3%B3mo-cancelar-reservas-en-la-web-rently-centro-de-ayuda) - [Español](https://help.rentlysoft.com/cómo-cancelar-reservas-en-la-web-rently-centro-de-ayuda) Português - Brasil Mostrar submenu para traduções ![Rently logo png](https://help.rentlysoft.com/hs-fs/hubfs/Rently%20logo%20png.png?width=150&height=85&name=Rently%20logo%20png.png) Abrir navegação principal Fechar navegação principal - - [Português - Brasil](https://help.rentlysoft.com/pt-br/c%C3%B3mo-cancelar-reservas-en-la-web-rently-centro-de-ayuda) - [Español](https://help.rentlysoft.com/cómo-cancelar-reservas-en-la-web-rently-centro-de-ayuda) Português - Brasil Mostrar submenu para traduções - Ir a rentlysoft.com Ir a rentlysoft.com Todas las soluciones a un click! - Não há sugestões porque o campo de pesquisa está em branco. 1. [Rently Centro de Ayuda (pt-br)](https://help.rentlysoft.com/pt-br/?hsLang=pt-br) 2. [Página Web](https://help.rentlysoft.com/pt-br//p%C3%A1gina-web?hsLang=pt-br) # Como cancelar reservas no site | Central de Ajuda da Rently Como Cancelar Reservas Online Cancelamento de Reservas Online Se você não cancelou uma reserva no sistema, mas ela aparece como cancelada, é possível que o cliente a tenha cancelado no site. O cliente pode cancelar uma reserva da seguinte forma: 1\. Clicando em "Cancelar Reserva" no canto superior direito do site. ​ [![](https://help.rentlysoft.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio346190927cd38a3dfc872b6e35fc6a685Screen+Shot+2021-06-04+at+18.29.35.png?width=346&height=194&name=downloads.intercomcdn.comio346190927cd38a3dfc872b6e35fc6a685Screen+Shot+2021-06-04+at+18.29.35.png)](https://downloads.intercomcdn.com/i/o/346190927/cd38a3dfc872b6e35fc6a685/Screen+Shot+2021-06-04+at+18.29.35.png?expires=1737046800&signature=f0f19ecf795441d8ae96554be093815a6c9884255ef7fb5b2fe1c9bf4e7971a3&req=dyQhF8B%2BlINYFb4f3HP0gGE1o6IZknLe98myiQPAWTXbOL%2FF1brLlHeJtld5%0AQYjfixMl524I%2FZaILg%3D%3D%0A) ​ 2\. Inserindo o Sobrenome e o Número da Reserva.​ [![](https://help.rentlysoft.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio34619097166bd7fdb0cba602c2cf2801eScreen+Shot+2021-06-04+at+18.29.48.png?width=670&height=546&name=downloads.intercomcdn.comio34619097166bd7fdb0cba602c2cf2801eScreen+Shot+2021-06-04+at+18.29.48.png)](https://downloads.intercomcdn.com/i/o/346190971/66bd7fdb0cba602c2cf2801e/Screen+Shot+2021-06-04+at+18.29.48.png?expires=1737046800&signature=f6a82027c6ac0ebb389ce6344459b54cf7aa91fe04617ff9967af8695e62bff7&req=dyQhF8B%2BlIZeFb4f3HP0gHRjX8psaM%2F85yu%2F9fvIjMYF%2FMB1jP7FMq7%2FKG49%0A9hXkmjRF5OcgGJjEZw%3D%3D%0A) ​ ​ 3\. Após a confirmação do cancelamento, esta mensagem será exibida.​ [![](https://help.rentlysoft.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio346190590705ee7f66ed8e7038aed2235Screen+Shot+2021-06-04+at+18.28.15.png?width=670&height=307&name=downloads.intercomcdn.comio346190590705ee7f66ed8e7038aed2235Screen+Shot+2021-06-04+at+18.28.15.png)](https://downloads.intercomcdn.com/i/o/346190590/705ee7f66ed8e7038aed2235/Screen+Shot+2021-06-04+at+18.28.15.png?expires=1737046800&signature=5954ed296f9655e18ba529dd4df28560a62af5145d0ee917d2aca4c62652e9a3&req=dyQhF8B%2BmIhfFb4f3HP0gArg0kpqHXREe%2FelskB0C5KQONv%2BufA8FoWcyYx8%0AfdPLUfGeeUlb9xH6Gw%3D%3D%0A) A reserva em questão aparecerá automaticamente como cancelada no sistema. - [RentlySoft](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#main-content) - [CONFIGURAÇÃO DO SISTEMA](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#configura%C3%A7%C3%A3o-do-sistema) - [Usuários](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#usu%C3%A1rios) - [Perfis](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#perfis) - [Configuração Geral](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#configura%C3%A7%C3%A3o-geral) - [Filiais](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#filiais) - [CARROS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#carros) - [RESERVAS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#reservas) - [CAIXA](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#caixa) - [ADICIONAIS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#adicionais) - [TARIFARIOS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#tarifarios) - [Templates](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#templates) - [CLIENTES](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#clientes) - [Serviços](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#servi%C3%A7os) - [Relatórios](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#relat%C3%B3rios) - [IMPOSTOS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#impostos) - [INFRAÇÕES](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#infra%C3%A7%C3%B5es) - [UTILIZANDO O SISTEMA](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#utilizando-o-sistema) - [Pagamentos](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#pagamentos) - [OVERBOOKING](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#overbooking) - [NOTIFICAÇÕES AUTOMÁTICAS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#notifica%C3%A7%C3%B5es-autom%C3%A1ticas) - [SINISTROS](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#sinistros) - [SEGURANÇA](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#seguran%C3%A7a) - [AXLE](https://help.rentlysoft.com/pt-br//rentlysoft?hsLang=pt-br#axle) - [BuilderDuck](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#main-content) - [Primeiros Passos](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#primeiros-passos) - [Configure seu kit de marca](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#configure-seu-kit-de-marca) - [Edite as páginas do seu site](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#edite-as-p%C3%A1ginas-do-seu-site) - [SEO](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#seo) - [Configurações da página de reserva e da página de pagamento](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#configura%C3%A7%C3%B5es-da-p%C3%A1gina-de-reserva-e-da-p%C3%A1gina-de-pagamento) - [Blog](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#blog) - [Configurações avançadas](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#configura%C3%A7%C3%B5es-avan%C3%A7adas) - [Gerenciador de Arquivos](https://help.rentlysoft.com/pt-br//builderduck?hsLang=pt-br#gerenciador-de-arquivos) - [App In & Out](https://help.rentlysoft.com/pt-br//app-in-out?hsLang=pt-br#main-content) - [Configuração](https://help.rentlysoft.com/pt-br//app-in-out?hsLang=pt-br#configura%C3%A7%C3%A3o) - [Integração - Brokers](https://help.rentlysoft.com/pt-br//integra%C3%A7%C3%A3o-brokers?hsLang=pt-br) - [Página Web](https://help.rentlysoft.com/pt-br//p%C3%A1gina-web?hsLang=pt-br#main-content) - [Sistemas de pagamento](https://help.rentlysoft.com/pt-br//p%C3%A1gina-web?hsLang=pt-br#sistemas-de-pagamento) - [Promoções](https://help.rentlysoft.com/pt-br//p%C3%A1gina-web?hsLang=pt-br#promo%C3%A7%C3%B5es) - [Newsletters](https://help.rentlysoft.com/pt-br//newsletters?hsLang=pt-br) - [ERP - Faturamento](https://help.rentlysoft.com/pt-br//erp-faturamento?hsLang=pt-br) - [Gateways de pagamento](https://help.rentlysoft.com/pt-br//gateways-de-pagamento?hsLang=pt-br) [![Rently](https://help.rentlysoft.com/hubfs/rently%20logo.svg "Rently")](http://www.rentlysoft.com) Centro de ayuda rentlysoft.com Copyright © 2026, Rently Software LLC